Refund, Return & Cancellation Policy
At Rasyn Care, customer satisfaction and genuine product integrity are our utmost priorities. This policy clearly outlines your rights, eligibility criteria, and step-by-step procedures for cancellations, replacements, and refunds.
Eligible Return or Refund Requests
In full accordance with the Consumer Protection Act, 2019 and the Consumer Protection (E-Commerce) Rules, 2020, customers are entitled to a replacement or refund under the following verified circumstances:
1. Damaged or Leaking Products
If a glass jar of raw forest honey, amber dropper bottle of oil, or cosmetic container arrives cracked, shattered, or with compromised seals leaking in transit.
2. Incorrect Products or Missing Items
If the delivered parcel contains an item different from what was ordered (e.g. wrong size or wrong formulation) or if any paid item is missing from the consignment.
3. Defective, Expired or Misdescribed
If an item is received past its stated expiry date, has a factory defect, or materially deviates from the confirmed specifications published on our Website.
4. Orders Lost in Transit
If a package is officially confirmed as lost by the contracted courier partner, or fails to reach the destination after exhaustive investigation.
5. Change-of-Mind Returns:
Because Rasyn Care products comprise sterile Ayurvedic herbal preparations and food-grade raw forest honey, change-of-mind returns are accepted exclusively for items that remain completely unopened, unused, in original tamper-evident sealed outer packaging, and reported within 7 days of delivery. Once a food or personal-care product seal is broken, change-of-mind returns cannot be accommodated due to health and safety regulations.
Reporting a Problem (Required Proof & Timelines)
To ensure prompt resolution and enable investigation with our packaging team and courier partners, please adhere to the following notification windows:
Mandatory Reporting Window:
- Transit Damage, Leakage, Incorrect or Missing Items: Must be reported within 48 hours of package delivery.
- Sealed Change-of-Mind Returns or Defect Claims: Must be reported within 7 days of package delivery.
Information Required When Filing a Claim:
- Your Order Number (e.g.
RC-2026-9041) and registered phone number. - A clear description of the issue (e.g., leakage, broken glass, wrong variant).
- Photographs or Video Documentation:
- Clear photo of the outer shipping box showing the printed courier shipping label and AWB number.
- Clear photo/video of the affected product showing the safety seal, batch number, or transit damage/leakage.
Submit your report via email to rasyncare@gmail.com or WhatsApp / Call +91 94294 38915.
Return Eligibility (Sealed vs. Opened Products)
To maintain strict hygiene, food safety (FSSAI), and cosmetic sanitation standards, products are categorized as follows:
Eligible for Return / Replacement:
Unopened, unused products in original manufacturer packaging with unbroken tamper seals, protective shrink wrap, batch numbers, and outer labels intact, reported within 7 days. Also, any product received damaged, leaking, defective, or incorrect regardless of packaging condition upon delivery.
Ineligible for Change-of-Mind Return:
Products whose safety seal, shrink wrap, or bottle cap has been opened, broken, sampled, or consumed. For biological safety and cross-contamination prevention, food items (raw forest honey) and cosmetic oils once unsealed cannot be returned unless they arrived damaged or defective.
Step-by-Step Return Procedure
[Insert Return Warehouse Facility Address, City, State, PIN Code, India], our quality team inspects the return and triggers your refund or replacement within the timelines specified below.Return Shipping Costs
100% Free of Cost. Rasyn Care absorbs all reverse pick-up fees and replacement dispatch costs. You will never be charged for our logistics or packing errors.
For customer-initiated change-of-mind returns on unopened items, the customer is responsible for return shipping, or a nominal flat reverse handling fee of ₹99 will be deducted from the refunded amount.
Refund Methods (Prepaid & Cash on Delivery)
Prepaid Orders (Razorpay)
Refunds are credited directly back to the original source payment instrument (same Bank Account, UPI VPA, Credit Card, or Debit Card) via the Razorpay gateway.
Cash on Delivery (COD) Orders
Because physical cash cannot be returned via post, refunds for delivered COD orders are executed via direct NEFT / IMPS Bank Transfer or verified UPI transfer. Our support team will securely request your bank account number and IFSC code or UPI ID from your registered email.
Refund Timelines (Merchant vs. Bank Posting)
To avoid confusion, we distinguish our internal processing timeline from the statutory banking settlement period:
| Stage | Operational Timeline | Details |
|---|---|---|
| Merchant Processing Window | [2 to 4 business days] | Time taken by Rasyn Care to inspect the returned parcel, verify claims, and initiate the refund instruction via Razorpay. |
| Bank / Gateway Posting Window | 5 to 7 business days | Time required by recipient banks, card issuing networks (Visa/Mastercard/RuPay), and UPI PSPs to settle and reflect the credit in your account statement. |
| Total Estimated Time | 7 to 10 business days | From parcel verification at warehouse until funds appear in customer account. |
Order Cancellations (Before Dispatch, After Dispatch & Seller)
1. Cancellation Before Dispatch:
Orders can be cancelled at zero charge before fulfillment handover. A 100% full refund is initiated within 24 business hours.
2. Cancellation After Dispatch:
Dispatched orders cannot be cancelled mid-transit. The customer must decline delivery upon arrival. Once the courier returns the untouched package to our facility, refund is disbursed minus applicable courier costs for change-of-mind returns.
3. Seller-Initiated Cancellation:
If Rasyn Care must cancel an order due to unserviceable address, stock shortage, or pricing glitch, a 100% full refund is initiated automatically within 24 to 48 hours.
Transparent Refund Exclusions
Rasyn Care does not enforce unfair blanket “no refund under any circumstances” clauses. Legitimate exclusions are clearly stated below:
- Products returned with broken safety seals or signs of usage/consumption (except for verified transit damage or defect claims).
- Products damaged due to improper customer storage (e.g. heating raw honey above 40°C or exposing oils to extreme sunlight and moisture).
- Natural crystallization of raw unadulterated forest honey, which is a natural physical property and not a defect.
- Claims submitted beyond the stipulated reporting windows (48 hours for transit damage; 7 days for unopened sealed goods).
- Free promotional samples or gift items received as part of an offer.
Customer Support & Grievance Escalation
If you have an unresolved claim or feel your return inquiry has not been addressed satisfactorily, you may escalate directly to our designated Grievance Officer:
Primary Support Email: rasyncare@gmail.com
Customer Helpline: +91 94294 38915 (Mon–Sat, 9AM to 6PM IST)
Designated Grievance Officer: [Insert Grievance Officer Name]
Escalation Email: rasyncare@gmail.com (Subject: Grievance Escalation - [Order ID])
Inspection & Warehouse Facility: [Insert Return Warehouse Facility Address, City, State, PIN Code, India]
Related Legal Documents:
Explore Related Policies
Please review our accompanying legal guidelines to understand your rights, warranties, and terms of service on Rasyn Care:
Have Questions or Need Legal Assistance?
Our support guides and designated Grievance Officer are available to address any questions regarding your data privacy, order delivery, returns, or product formulations.