Privacy Policy
At Rasyn Care, we value the trust you place in us when sharing your personal information. This Privacy Policy details how we collect, handle, protect, and process your data in accordance with Indian data protection laws.
Introduction & Scope
This Privacy Policy (“Policy”) outlines the practices of [Insert Registered Legal Entity Name, e.g., Rasyn Care Organics / Rasyn Care Wellness Private Limited], having its registered office at [Insert Registered Corporate Office Address, City, State, PIN Code, India], Corporate Identification Number (CIN): [Insert CIN, if applicable], and Goods and Services Tax Identification Number (GSTIN): [Insert 15-digit GSTIN] (hereinafter referred to as “Rasyn Care”, “we”, “us”, or “our”).
This Policy governs the collection, storage, processing, transfer, and disclosure of personal data gathered when you visit, create an account, purchase products, or interact with our digital commerce platform hosted at https://rasyncare.shop (“the Website”), as well as communications through our official customer support channels.
We are committed to operating in full alignment with applicable Indian laws, including the Information Technology Act, 2000, the Information Technology (Reasonable Security Practices and Procedures and Sensitive Personal Data or Information) Rules, 2011 (SPDI Rules), the Consumer Protection (E-Commerce) Rules, 2020, and the Digital Personal Data Protection Act, 2023 (DPDP Act, 2023) as its various provisions and enforcement rules are formally notified and commenced by the Government of India.
Please read this Policy carefully. By accessing or using our Website, you acknowledge that you have read and understood the terms of this Policy.
Information We Collect
We collect only the personal information strictly necessary to provide authentic Ayurvedic formulations, fulfill customer orders, manage accounts, provide logistics delivery, and deliver customer assistance.
A. Customer Profile & Contact Information
When you browse, register an account, or complete a checkout on Rasyn Care, we collect:
- Full Name: Required to address you, verify orders, and generate tax invoices.
- Email Address: Used for transactional notifications, digital invoices, order status alerts, account authentication, and opted-in newsletters.
- Mobile Telephone Number: Essential for delivery courier coordination, order tracking updates via SMS, OTP verification, and doorstep delivery calls.
- Shipping & Billing Address: Recipient name, street address, flat/door number, landmark, city, state, postal PIN code, and country (India).
B. Order, Billing & Transaction History
Details of your commercial transactions on Rasyn Care, including products ordered (such as Rasyn Care Golden Drop Raw Honey, botanical oils, or herbal powders), quantities, total transaction amounts in Indian National Rupees (INR), applied discount coupons (e.g., RASYN10), payment method selection (Prepaid via Razorpay or Cash on Delivery), order status history, and statutory GST tax invoices.
C. Customer Support & Communication Records
When you contact our wellness guides via email (rasyncare@gmail.com), phone or WhatsApp (+91 94294 38915), or our website contact form, we maintain records of the communication, including timestamps, inquiry subjects, order numbers, and resolution notes, to ensure quality customer care.
Payment Processing & The Role of Razorpay
Rasyn Care does not collect, capture, view, process, or store your debit card numbers, credit card numbers, CVV codes, card expiry dates, NetBanking passwords, or UPI PINs on its servers.
All electronic prepaid payments on our platform are processed securely through Razorpay Software Private Limited (“Razorpay”), a certified PCI-DSS Level 1 compliant payment aggregator licensed and regulated by the Reserve Bank of India (RBI).
When you execute an online payment on Rasyn Care:
- You are securely interfaced directly with Razorpay's encrypted payment window supporting Unified Payments Interface (UPI via Google Pay, PhonePe, Paytm, BHIM), RuPay, Visa, Mastercard, and Indian NetBanking.
- Razorpay processes your credentials under 128-bit/256-bit SSL encryption and transmits a tokenized transaction confirmation (including Razorpay Order ID and Payment ID) back to our servers to verify payment success.
- For Cash on Delivery (COD) orders, no advance payment credentials are required. We collect only your telephone confirmation and shipping address to enable doorstep settlement.
Purposes of Collecting & Processing Your Information
Rasyn Care processes your personal data strictly for lawful, legitimate, and specified purposes:
Sharing Information with Service Providers
We share data only with verified service partners essential for executing our e-commerce services:
- Payment Aggregators (Razorpay): Transaction details are shared to authorize charges, generate UPI QR codes, and disburse refunds.
- Logistics & Courier Partners: Recipient names, physical delivery addresses, and mobile numbers are shared with domestic logistics providers (such as BlueDart, Delhivery, Express Courier, and India Post) exclusively to complete doorstep delivery.
- Database & Cloud Infrastructure: Our secure database backend and user account authentication are hosted on Supabase with encrypted cloud storage protocols.
- Transactional Email Services: Automated order receipts, dispatch updates, and password reset instructions are transmitted via secure SMTP mail services (such as Resend).
- Legal and Regulatory Authorities: Personal information may be disclosed if strictly required to comply with a valid court order, statutory summons, or lawful investigation under Indian law.
Marketing Communications & Opt-Out Options
We send promotional newsletters (such as the Rasyn Care Ayurvedic Journal or private promotional offers) only when you have voluntarily opted in by providing your email address in our newsletter form or during account creation.
How to Opt Out at Any Time:
- Click the “Unsubscribe” link present at the bottom of any promotional email sent by Rasyn Care.
- Send a direct email to rasyncare@gmail.com with the subject line “Unsubscribe Request”, and your email will be removed within 48 business hours.
Please note: Opting out of marketing communications does not suppress critical transactional messages (such as order receipts, shipping tracking links, and refund notices) necessary to service your purchases.
Data Storage, Retention & Security Safeguards
We employ industry-standard technical and operational safeguards to protect your personal data against unauthorized access, alteration, accidental loss, or disclosure:
- Encryption in Transit: The entire Website is served over Secure Sockets Layer / Transport Layer Security (HTTPS) using modern 256-bit encryption.
- Access Controls: Access to customer order records and database credentials is strictly restricted to authorized administrative personnel on a need-to-know basis.
- Storage Location: Data is stored on secure cloud database servers with daily encrypted backups and automated intrusion monitoring.
Data Retention Periods
We retain personal information only for as long as necessary to fulfill the purposes for which it was gathered, including:
- Order & Billing Records: Retained for up to 8 years to comply with mandatory statutory requirements under the Indian Goods and Services Tax (GST) Act, Indian Companies Act, and Income Tax regulations.
- Customer Account Profiles: Retained until the customer requests account closure or deletion, subject to legal recordkeeping obligations.
- Customer Support Records: Retained for up to 24 months to monitor service quality and resolve unresolved claims.
Customer Privacy Requests & Your Rights
In accordance with the principles of the Digital Personal Data Protection Act, 2023 (DPDP Act) and existing Indian data protection rules, you possess the following rights regarding your personal information:
1. Right to Access & Summary
You may request a summary of the personal data processed by Rasyn Care and the categories of service partners with whom it has been shared.
2. Right to Correction & Updating
You may review and correct inaccurate, incomplete, or outdated personal contact or shipping details at any time in your account dashboard or by writing to us.
3. Right to Erasure / Deletion
You may request the erasure of your personal data when it is no longer necessary for order fulfillment, subject to statutory record-retention laws (e.g. GST tax records).
4. Right to Withdraw Consent
Where processing relies on your voluntary consent (such as wellness newsletters), you may withdraw that consent prospectively without affecting prior lawful processing.
How to Exercise Your Privacy Rights:
To submit an access, correction, deletion, or consent-withdrawal request, email our Grievance Officer at rasyncare@gmail.com with the subject line “Data Privacy Request - [Your Name]”. We will verify your identity and process your verified request within 30 days as prescribed by law.
Children's Personal Data & Legal Safeguards
Our Website and products are intended for individuals who can enter into legally binding contracts under the Indian Contract Act, 1872 (aged 18 years and above). Rasyn Care does not intentionally solicit, collect, or market to children under 18 years of age.
If a parent or legal guardian discovers that their minor child has submitted personal details on our Website without parental consent, please contact us at rasyncare@gmail.com. Upon verification, we will promptly delete such records from our databases.
Third-Party Websites & Services
Our Website may contain links to external third-party services, such as courier package tracking portals (e.g. BlueDart, Delhivery) or informational wellness links. Rasyn Care does not control and is not responsible for the privacy practices, content, or data protection standards of those external entities. We encourage you to review their separate privacy policies before interacting with them.
Changes to This Privacy Policy
We may update this Policy periodically to reflect enhancements in our operational practices, new statutory rules under the DPDP Act, or updates to Indian e-commerce consumer guidelines. Any modifications will be posted directly on this page with a revised “Last updated” timestamp.
Your continued use of https://rasyncare.shop following the publication of revisions constitutes your acknowledgment of the updated terms.
Grievance Officer & Contact Information
In accordance with the Information Technology Act, 2000, the Information Technology (Reasonable Security Practices and Procedures and Sensitive Personal Data or Information) Rules, 2011, and the Consumer Protection (E-Commerce) Rules, 2020, the contact details of the designated Grievance Officer for Rasyn Care are provided below:
Designated Grievance Officer: [Insert Grievance Officer Name, e.g., Privacy & Compliance Officer]
Legal Entity: [Insert Registered Legal Entity Name, e.g., Rasyn Care Organics / Rasyn Care Wellness Private Limited]
CIN: [Insert Corporate Identification Number, if applicable]
Physical Corporate Address: [Insert Registered Business Address, City, State, PIN Code, India]
Email for Privacy Queries & Grievances: rasyncare@gmail.com
Customer Helpline & WhatsApp: +91 94294 38915
Working Hours: Monday through Saturday, 9:00 AM to 6:00 PM IST (Excluding Public Holidays)
Related Legal Documents:
Explore Related Policies
Please review our accompanying legal guidelines to understand your rights, warranties, and terms of service on Rasyn Care:
Have Questions or Need Legal Assistance?
Our support guides and designated Grievance Officer are available to address any questions regarding your data privacy, order delivery, returns, or product formulations.